Your Consumer Rights as in accordance with the Consumer Contract Regulations of 2014
Your Right to Cancel
You have 14 days after you receive your order to cancel. If you change your mind you will need to get in touch with us to let us know that you wish to return your fabric. You may then return the fabric to us, please be sure to obtain proof of postage. Upon receipt of your return we will inspect the fabric to ensure it has not been subjected to excessive handling. If it has then a deduction may be applied at our discretion as we will no longer be able to resell the fabric at the full value. Your refund which will be processed no later than 14 days after we receive your returned fabric. The cost of return postage to us and your original postage charge will not be refunded to you.
Details of Goods
All details of our products can be found on each product page. These include the weight of the fabric, details and scale of the print and number of metres that you can order. Please check these before placing your order. The delivery charges will be calculated at the checkout after entering your address details and these are based on the total weight of your order. More details on our delivery options can be found on our Delivery Page.
Flaws and Refunds for Faulty Fabric
Our fabrics have an advertised width of 160cm. With short run printed fabrics it is not unusual for small flaws to be found along the selvedge, within 5cm of the fabric edges. Any fabric that is over the 160cm advertised width with also be considered as selvedge and any flaws within this area with not be eligible for a refund or discount, nor be considered as a flaw.
We do try our best to find any flaws while cutting and will normally place these cuts into the seconds area on the website. Occasionally some flaws may go unnoticed due to the volume of fabric being cut, in this case please get in touch with us straight away, prior to washing your fabric so we can arrange a resolution.
If you are unhappy with any aspect of your fabric, flaws or otherwise, please contact us within 14 days of receiving your fabric and we can arrange either a discount, an exchange, or a refund on return, depending on the issue and current stock levels. If fabric has been washed, cut, or sewn by yourself it will not be eligible for any refunds.